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3. Client-Server Connectivity Issues
3.2 Connectivity issues related to Antivirus Firewall.
Eset Antivirus

Scenarios where the issue occurs:-

The Scenarios where this issue can occur are as follows:

  1. Eset antivirus blocking the Clinck server Client communication.

Note: There are 2 different Eset Antivirus namely:

  1. Eset nod32 Antivirus.
  2. Eset Smart security Antivirus.
How to Identify the issue:-

Steps that help us to identify the issue are as follows:

  1. Connectivity between client and server shows disconnected.
  2. When checked the network logs the send and receive logs are not generated.
Solution Provided:-

Steps to resolve the issue are as follows:

  1. Check if the Client Server connectivity is established through the ping command.
  2. Go to the following path “C:/Program Files/Ideacts/Clinck Cyber Café Manager/Logs and then check the file UDP Send to Client and UDP Received from Client for the following info:
    1. In UDP Send to Client file check if the “Server’s IP address and the Café Code is mentioned”
    2. In UDP Received from Client file check if “Clients IP Address, Terminal Name, Café Code is mentioned”
  3. The above step will help us to check for the Server Client connectivity.
  4. Close the Café Manager Console.
  5. Check the Antivirus product installed in the system.
  6. If the antivirus is Eset Nod 32 then the steps to reproduce this issue is as follows:
    1. Open Eset nod32 Antivirus
    2. Click on setupàEnter entire Advanced setup treeàAntivirus and spywareàProtocol Filtering
    3. Select the option “Http and POP3 ports” and click ok.
    4. Now open Café Manager Console and check the connectivity.
    5. This should resolve the problem.
  7. If the antivirus is Eset Smart Security then the steps to reproduce this issue is as follows:
    1. Open Eset smart Security antivirus.
    2. When you are in the Dialog, Click on the Setup which is in Left Side of the Panel and click on “Enter Entire Advanced Setup Tree” which is in the Right side of Setup Option
    3. When entered the “entire advance setup tree” Click on “Personal Firewall”
    4. Here in “Filtering Mode” on the Right side, the default filtering mode setting is “Automatic Mode”, Now change this setting to “Interactive Mode” and Apply.
    5. Now Click on “Rules and Zones”, you will see the “Rules to display” on the right side. Here select “user and predefined rules”.
    6. Now click  “setup” in the “Zone and Rules Editor”
    7. Now Click on New Button to add our TCP and UDP Ports.
    8. Here Feed the Following Information:
  1. Name: C3M
  2. Direction: Both
  3. Action: Allow
  4. Protocol: TCP & UDP
  1. Click OK Button and close the Eset smart security antivirus.
  2. Now open Café Manager Console and check the connectivity.
  3. This should resolve the problem.