3. Client-Server Connectivity Issues
3.2 Connectivity issues related to Antivirus Firewall.
Quick Heal

Scenarios where the issue occurs:-

The Scenarios where this issue can occur as follows:

  1. Quick heal Firewall Pro blocks the CCMUI.exe
How to Identify the issue:-

Steps that help us to identify the issue are as follows:

  1. Client is not showing connected on the server machine.
  2. We are getting the ping response between the server and the client however still the client is not showing connected in the Café Manager Console.
  3. The C3M Server Logs shows that the terminal is not communicating with the server application.
Solution Provided:-

Steps to resolve the issue are as follows:

  1. Check if the Client Server connectivity is established through the ping command.
  2. In Café manager Console go to the File->Application Settings-> General -> Enable the Network Log option-> Click ok.
  3. And close and Open the café manager or Click on Reconnect Terminal link in the Café manager Home Screen.
  4. Now Go to the following path “C:/Program Files/Ideacts/Clinck Cyber Café Manager/Logs and then check the file UDP Send to Client and UDP Received from Client for the following info:
    1. In UDP Send to Client file check if the “Server’s IP address and the Café Code is mentioned”
    2. In UDP Received from Client file check if “Clients IP Address, Terminal Name, Café Code is mentioned”
  5. The above step will help us to check for the Server Client connectivity.
  6. Open the Quick heal Firewall pro by right Clicking on the Tray icon or Start->All Programs->Quick heal->Quick heal Firewall Pro.
  7. In Quick heal Firewall Pro Screen on left hand side Click on “Firewall” tab and Select the “Settings” on right hand side top corner.
  8. Now, you can see the Firewall settings screen.
  9. Select “Application Rules” on left hand side of the Firewall settings screen.
  10. On Right hand side you can see the list of Application and the status.
  11. Status are in two colors
    1. Green – allow all activity
    2. Red – Block all activity

Note:- If the CCMUI application is added

  1. Check the status of CCMUI.exe, if it is blocked (Red Color) then Click on “Edit” Button.
  2. There will be a 3 options as below
    1. Use Custom rules
    2. Allow all activity
    3. Block all Activity
  1. And select the “Allow all activity” option and click on “Ok” Button.
  2. Now the status color will be changed it to Green Color.
  3.  Go to step 3.
  4. This will resolve the connectivity issue, if CCMUI.exe is not automatically added in the application rules then please follow the below steps.

Note:- If the CCMUI application is not added

  1. In Firewall Settings Screen Click on “Add” Button and browse the path and select the CCMUI.exe file.
  2. Go to step 13, 14 and 3.
  3.  This should resolve the issue.