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7. Network Setup
Setting up multiple LAN Cards

Scenarios where the issue occurs:-

The Scenario where this issue can occur is:

  1. Dual Network Interface Card (NIC) on the Server or Client Machine.
How to Identify the issue:-

Steps that help us to identify the issue are as follows:

  1. Client is not showing connected on the server machine.
  2. We are getting the ping response between the server and the client however still the client is not showing connected in the Cafe Manager Console.
  3. The C3M Server Logs shows that the terminal is communicating on a different IP address and not the IP Address of the Client Machine.
Solution Provided:-

Steps to resolve the issue are as follows:

For Win XP:

  1. Enable the network logs on the Cafe Manager Console. For that you will go to File > Application Settings > Check the option that says Enable Network Logs.
  2. Go to the following path “C:/Program Files/Ideacts/Clinck Cyber Cafe Manager/Logs and then check the file UDP Send to Client and UDP Received from Client for the following info:
    1. In UDP Send to Client file check if the “Server’s IP address and the Cafe Code is mentioned”
    2. In UDP Received from Client file check if “Clients IP Address, Terminal Name, Cafe Code is mentioned”
  3. The above step will help us to check for the Server Client connectivity.
  4. If the Client IP Address is not similar to the actual IP Address of the Client Machine then  it helps us to identify that there is a Dual Network Interface Card enabled in the system.
  5. Close the Cafe Manager Console.
  6. Go to Start > Right Click on My Network Places > Click on Properties Option > Network Connection Window will pop up > Click on Advanced Option in the Menu Bar > Click on Advance Setting > This will bring up a new Window and now select as Local Area Connection (Local LAN) on Top most(1st) priority by clicking the side arrow and all the other LAN as second priority.

For Win7:

  1. Enable the network logs on the Cafe Manager Console. For that you will go to File > Application Settings > Check the option that says Enable Network Logs.
  2. Go to the following path “C:/Program Files/Ideacts/Clinck Cyber Cafe Manager/Logs and then check the file UDP Send to Client and UDP Received from Client for the following info:
    1. In UDP Send to Client file check if the “Server’s IP address and the Cafe Code is mentioned”
    2. In UDP Received from Client file check if “Clients IP Address, Terminal Name, Cafe Code is mentioned”
  3. The above step will help us to check for the Server Client connectivity.
  4. If the Client IP Address is not similar to the actual IP Address of the Client Machine then it helps us to identify that there is a Dual Network Interface Card enabled in the system.
  5. Close the Cafe Manager Console.
  6. Go to Start > Control Panel > Network and Sharing Centre > Change Adapter Setting (which you can see on the Left Hand Side under Control panel Home) > Now Press the ALT Button to get the Menu Bar > Advanced > Click on Advance Setting > This will bring up a new Window and now select as Local Area Connection (Local LAN) on Top most(1st) priority by clicking the side arrow and all the other LAN as second priority.
  7. If the above given steps does not resolve the issue then follow step 8
  8.  Disable & Enable the Secondary LAN.
  9. Launch the C3M Server. All Clients will get connect to the Server.